Inside Sales Business Development

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More than 4,000 highly motivated employees in over 50 countries make Hoffmann Group what it is today: Europe's leading partner for quality tools, company facilities and personal protective equipment. Our healthy growth is reflected, among other things, in the worldwide annual turnover of more than 1.3 billion euros in 2020.

We offer long-term permanent positions, a competitive salary & reward package, a great working environment and the opportunity to add your energy, passion and skills to our growing team.

As part of our defined growth targets, we are looking for a Internal Sales Representative at Birmingham.

Your responsibility

  •  Assist customers with any logistical, general service and E-shop enquires
  • Placing orders and quotes on SAP
  • Prioritizing workload and multitasking
  • Prepare quotes for catalogue and non-catalogue materials including pricing and product availability checks
  • Assist customers with product selection from Hoffmann catalogue
  • Proactively manage order fulfilment using existing reports and provide timely updates to customers about delivery times/delays
  • Address customer complaints following internal escalation process, drive their resolution & provide timely updates to customers
  • Use electronic customer and supplier portals to process orders, enquiries & invoices
  • Set-up price file and special pricing agreements in SAP 
  • Make proactive sales calls to new/existing customers, qualify new leads & identify new sales opportunities, etc.
  • Follow up quotes to increase quote conversion rate & sales targets achievement
  • Contact customers to secure payments for outstanding invoices
  • ASMs & RSMs support as required
  • Accompany ASMs on customer visits as required
  • Support with training & mentoring new employees
  • Warehouse management duties including but not limited to material data management in SAP, customer returns processing, annual stock check, etc.
  • Log & update information on CRM system


Your competences

  • Experience in a customer service, order processing sales role
  • Tool industry or technical products experience
  • Basic computer skills in Excel, Word and Outlook
  • Knowledge of CRM system
  • SAP system experience preferred
  • Ability to work in a fast paced, multi-task environment
  • Able to compose professional level emails using proper grammar and spelling
  • Demonstrated ability to build and maintain long-term customer relationships
  • Good team player
  • Positive and energetic attitude
  • Must be extremely attentive to detail
Fluent in English. Bi-lingual in German a plus.    

Your Benefits

  • - Attractive salary package
  • Annual performance related bonus
  • Enhanced Company pension
  • Private medical insurance
  • 25 days holiday
  • Company tool allowance 

Your path to us

Apply online now (within just three minutes) using our application form, including salary requirements and possible start date. We will contact you promptly to confirm receipt of your application.

If you have any questions about the role, please email us at: